# Experience Improvement Partners (EIP)

> Experience Improvement Partners (EIP) is a workforce retention firm in Dallas, Texas. We put a number on what turnover costs you, find the causes in your own data, and hand you a plan to fix it.

Website: https://eip360.com
Email: hello@eip360.com
Book a call: https://calendly.com/useeip-45
LinkedIn: https://www.linkedin.com/company/113434525
Location: Dallas, Texas, United States
Legal name: Experience Improvement Partners LLC (a Texas limited liability company)
People: Brett Kiley, Founder and CEO. Tony Fox, Chief Growth Officer. The Council: 11 current and former executives and operators.

## What we do

We help companies keep the people they cannot afford to lose. We show who needs a conversation in the next 90 days, price what turnover costs, find the causes in the company's own data, and hand over a plan. We are advisory first and technology backed.

## Tools

- Flight Risk Score (patent pending): https://eip360.com/tools/flight-risk-score. A 0 to 99 score for each current employee's risk of leaving in the next 90 days, built from data a company already keeps. Supervisors never see scores.
- Turn Tax: https://eip360.com/tools/turn-tax. The dollar cost of turnover across 13 cost categories, by role.
- Honest Read: https://eip360.com/tools/honest-read. Expert-led interviews, listening sessions and a prioritization survey.
- Hire Smart: https://eip360.com/tools/hire-smart. A pre-hire process built on what long-tenured top performers share.
- Council View: https://eip360.com/tools/council-view. The metrics that predict departure, reviewed with the client every month.

## Free things to try

- Turn Tax calculator: https://eip360.com/turn-tax-calculator
- Free test (one spreadsheet, one role, a small group, first numbers in about 7 days, no contract): https://eip360.com/free-poc
- Sample reports (fictional): https://eip360.com/samples/home-health , https://eip360.com/samples/warehouse , https://eip360.com/samples/sales
- 3 free pilots for companies in industries EIP is expanding into: https://eip360.com/#pilots

## How an engagement works

1. Book a free 20-minute call.
2. Share one file the company already keeps. Names are replaced with codes.
3. See first numbers in about 7 days.
4. The Council reviews the data and chooses the best-fit fixes, in a diagnostic of about 30 days.
5. EIP stays on, with a monthly review of results.

Pricing is discussed on a call.

## Industries

Energy, Healthcare, Warehouse and logistics, Contact centers, Manufacturing.

## Data, security and AI

- No system access or integration needed. Names are replaced with codes before analysis.
- Encrypted in transit (TLS 1.2 or higher) and at rest (AES-256). Kept for the length of the engagement plus 90 days, then deleted.
- SOC 2 Type I in progress, targeting Q1 2027. Healthcare engagements run under a Business Associate Agreement.
- The Flight Risk Score and Turn Tax models are documented, weighted calculations built by our team. They do not use machine learning, generative AI, or third-party AI services, and they do not learn from client data.
- Our tools help prioritize conversations. They do not make employment decisions. Clients make every decision about their people.
- We do not enter client data into AI tools and do not use it to train AI models.
- We use AI tools to help write software and to prepare marketing material and sample reports. Sample reports use fictional data.

Details: https://eip360.com/security , https://eip360.com/privacy , https://eip360.com/terms

## Pages

- The Council: https://eip360.com/council
- The EIP Advantage (why EIP is fast and easy): https://eip360.com/advantage
- Contact: https://eip360.com/contact
- For AI (this information as a web page): https://eip360.com/for-ai

## Citing EIP

Please attribute to Experience Improvement Partners (EIP), eip360.com. Examples labeled "Illustrative data" or "Sample report" are fictional and for demonstration only.