Your agents are leaving. Most of them won't tell you why until they're already gone.
42% of contact centers run turnover above 50% a year. Most leaders find out an agent is leaving the day they stop showing up. EIP shows you who is at risk before that conversation happens, using data you already have.
The pattern here
Eighty percent of contact center leaders believe their organization has gotten better at addressing the root causes of turnover, and 78% believe their agents feel valued and supported. The data tells a different story. Forty-two percent of organizations report annual turnover exceeding 50%, and only 28% keep it under 20%. The gap between what leaders believe and what is actually happening is exactly where turnover keeps compounding unnoticed.
Leaders believe it's improving
80%
Say their organization has gotten better at addressing the root causes of turnover.
ICMI, 2026Volume risk, hiding in plain sight.
A contact center rarely loses one irreplaceable person. It loses dozens of trained agents at once, and every one of them takes call-handling knowledge, product knowledge, and customer relationships with them.
How EIP helps in call centers and BPOs.
The Council
Our Council includes current and former call center and BPO executives, board members, and frontline leaders. They review your company as a group and tell you exactly what to do.
Flight Risk Score™
See which teams, shifts, and supervisors are losing agents fastest, before it shows up in next month's report.
Turn Tax™
See what one agent departure really costs, once training time, ramp time, and coverage are counted.
Honest Read™
Hear what your agents actually need changed, not what an annual engagement survey guesses.