A team of operators who have solved this before.
Our expert advisors review every signed client's data and prioritize the best-fit solutions before anything is recommended. You get a whole team of advisors, not just one.
Many perspectives
One company. A whole team of experts.
company
Healthcare, CX, HR, Labor, Contact Centers, and the executives who have run them.
More personal, more than software
You are not handed off, and not handed a dashboard.
The usual way
- A partner sells the work, then hands it to junior staff
- One advisor, one point of view
- A dashboard handed over for you to interpret
- The bill grows with every added hour
With our expert advisors
- The people who solved this before work on your problem
- A whole team of advisors, many perspectives, reviews your data
- Our advisors turn the numbers into what to do, and walk you through it
- Most of what it recommends costs nothing extra. We earn when your turnover goes down
How our advisors work
The technology finds the cause. Our advisors tell you what to do.
Step 1
Your data
One spreadsheet you already keep, coded so names stay private.
Step 2
The tools find the cause
Flight Risk Score™, Turn Tax™, Honest Read™, Hire Smart™ and the Retention Dashboard, built on your numbers.
Step 3
Expert advisors decide
Operators review the same data and choose the best-fit solutions before anything is recommended.
Step 4
A person walks you through it
A monthly review with our team, and our advisors beside you through implementation.
EIP Council
Meet the people who review your data.
Leadership
Brett Kiley
Founder and CEO
20 years at a Fortune 10 company across retail, distribution, call centers, and executive teams.
Leadership
Tony Fox
Chief Growth Officer
Former GM and CRO at SmartSearch, after 20+ years in banking, fintech, and BI.
Leadership
Jesse McCarty
Chief Human Resources Officer
15+ years scaling people operations for up to 60,000 employees.
Leadership
Lilian Jiang
Chief Technology Officer
6+ years in data science for fintech and SaaS.
Leadership
Justin Fair
Chief Security Officer
Virtual CISO and Principal Consultant at Clearwater, guiding organizations on cybersecurity risk and compliance.
Leadership
Blake Gibson
Chief Legal Counsel
Technology and AI attorney and founder of Gibson Counsel. Former GC, COO, and Head of Product.
Council
Frank Wassenbergh
CX Teams
Technology consulting, telecom, and customer experience for more than 20 years.
Council
Vanessa Menario
Contact Centers
Scaled programs from 55 to 1,800 FTEs. Cut attrition 59% in 90 days.
Council
Scott Johnson
CEO and Operator Advisor
30+ years as a CEO and business operator.
Council
Veronica Verhoff
HR
18+ years in talent strategy and workforce optimization.
Council
Lissa Campbell
Healthcare
20 years in sales, marketing, and business development.
Council
Derek Vitatoe
Labor
Former Division HR Director at a Fortune 5 company, with 25+ years behind that.
Start with a conversation
Start small. See results in 7 days.
Send us 7 standard columns from your HR system, usually a few clicks to export, for a small group of your employees. No contract or commitment. If it does not surprise you, walk away.